Q:  What is included in the Paradise in Hawaii offer?
A:  This promotional offer entitles the recipient to a four night discounted hotel stay in a standard room on the island of Oahu for two adults with optional nights available on Oahu, Maui, Kauai or Hawaii the Big Island for an additional fee.

Q:  When does my offer expire?
A:  You must complete all travel within 12 months of your Registration Activation date. 

Q:  Is there an age requirement to use this offer?  
A:  The primary traveler must be at least 21 years of age and must have a valid driver’s license and a major credit card at time of check-in.

Q:  Does the offer include airfare or ground transportation?
A:  No, this offer does not include airfare or any ground transportation.  However, Travel Service Center can assist you with optional airfare, hotel transfers, car rental, and/or sightseeing tours.

Q:  How do I activate my offer?
A:  After you have reviewed the terms of the offer, fully complete the Registration Activation Form and mail it along with your Registration Activation Fee to the address provided on the form.  It normally takes 10-15 business days to process your Registration Activation Form and Registration Fee once it has been received.  Any forms that are incomplete or forms that are received with insufficient funds will be returned and may delay the registration process. 

Q:  Is the Registration Fee refundable?
No, the Registration Fee is non-refundable.  

Q:  I have mailed my Registration Activation Form along with the Registration Fee.  What is the next step?
A:  Once we have received and processed your Registration Activation Form and Registration Fee, we will email you a Welcome Aboard letter in approximately 10-15 business days.  Please be sure to check your spam/junk mail folders in addition to your inbox for this email.  When you are ready to submit your request, click on the link contained in the email to access the travel request form.  Please be sure to review the terms again before submitting your request. 

Q:  Do I have to provide advance notice when I submit my travel request?
A:  Yes, we must receive your travel request form a minimum of 60 days in advance of your earliest requested date.

Q:  When will I be contacted once I’ve submitted my travel request?
A:  Our reservation agents will contact you a minimum of 30-45 days prior to your requested date.

Q:  Am I guaranteed to receive my requested travel dates?
A:  Unfortunately, no.  Although our reservation agents will try their best to accommodate your first request, we ask that you provide a second date in case your first date is not available.  It is important that you do not purchase airline tickets or leave for your vacation until you have received written confirmation from Travel Service Center.

Q:  Are there any blackout dates?
A:  Yes, hotel stays are not permitted a full 7 days before, after or on any Federal Holiday or Easter.

Q:  What am I responsible for paying at time of reservation?
A:  There is a $50 per night charge for room taxes, housekeeping and reservation processing.  Some rooms may be able to accommodate up to 4 people; however, the charge for the third and fourth person is $25 per person per night, regardless of age.  Surcharges may apply based on current promotional availability and cannot be determined until the time of reservation.

Q:  What type of accommodations are provided?
A:  The offer is for standard hotel accommodations that have received a minimum three-star review from TripAdvisor.com.  The specific hotels will vary based on promotional inventory.  The reservation agent may also provide options to upgrade your accommodations for an additional cost.     

Q:  Are there any fees I am responsible for paying once I arrive at the hotel?
A:  It is not uncommon for hotels to charge a daily resort/hotel fee as well as a fee for parking.  These miscellaneous fees, in addition to any incidentals charged to your room, are not covered by the offer and will be collected by the hotel directly.

Q:  Can I cancel or change my reservation once it has been confirmed?
A:  Reservations are typically non-refundable and cannot be changed once it has been confirmed.  In the event you are able to cancel or change your reservations, penalties may apply.  Travel Service Center highly recommends that you purchase optional travel protection insurance.  

 

Paradise in Hawaii FAQ

Travel Service Center